Cancellation Terms and Conditions

Cancellation/ amendment by the participant

Bookings cancelled within 72 hours of the scheduled activity time are non-refundable. Moreover, customers that fail to present themselves on the day of their activity (no show) will forfeit 100% of their payment.
Bookings cancelled more than 72 hours before the scheduled activity time shall be refunded or re-booked for the next available date. Subject to availability such bookings may be amended once free-of-charge. Any subsequent amendments or cancellations will be non-refundable.

Cancellation by Eco Sports Limited

For the safety of our customers; due to inclement weather conditions or due to events beyond our control, Eco Sports Ltd may need to cancel a booking. Eco Sports Ltd will use all reasonable endeavors to contact the customer in sufficient time to notify of the cancellation. In the event that we cancel a booking, the customer will be offered either a full refund or a booking transfer to an alternative date and/ or time.
Eco Sports Ltd is not liable in any circumstances for any costs incurred by the participant as a result of any such a cancellation.

Transaction Fees

Stripe does not charge a fee for issuing a refund, but they do not return the original payment processing fees you paid when the transaction was first made.